Questions?

We are here to help!

Questions?

We are here to help!

Questions?

We are here to help!

SHIPPING QUESTIONS

How long will it take to get my order?

All of our cases are manufactured according to the just-in-time approach, which means we produce each order when it comes in. The production time for your order will vary between 2 to 4 days. Once completed, we will ship your order via your selected shipping method.

If you chose standard shipping, expect your products to arrive within five to ten business days of placing your order. If you chose express shipping, expect your order to arrive within three to six business days.

Where can I see my tracking number?

Your tracking number will be included in your confirmation email. You can also log in to your account to check the status of your order.

Note that tracking numbers are only available if you chose express shipping at checkout. There is no tracking number on standard shipping orders.

My order was shipped but I never got it. What should I do?

If your order is late, begin by checking if your address in the email confirmation is listed correctly, including your apartment number, if you have one.

It’s possible that Canada Post is experiencing unusual delays or has even lost your shipment. If this is the case, please get in touch with us. Don't worry. We won’t let you down!

RETURNS AND EXCHANGES

What is your return policy?

All our product sales are final. However, if your product has a defect, we’ll exchange it right away. If you made a mistake in your order, send it back, and we’ll exchange it once it arrives at our facility.

How do I make an exchange?

Since all of our cases are manufactured in just-in-time fashion according to your order, we cannot accept exchanges unless there’s a problem with the product you ordered. If you’re unhappy with your order, please get in touch with us! Note that we can only accept exchanges within 30 days of purchase.

When can I expect my refund?

Refunds will be issued once the returned product arrives at our facility. Please allow up to 48 hours for your refund to be processed by your bank.

Do you have a warranty on your cases?

Of course! All of our cases come with a 45-day warranty. If your case breaks or experiences unusual colour fading, please get in touch with us. Note that normal wear and tear is not covered by our product warranty.

GENERAL QUESTIONS

I already own a tough case, can I buy a Slim case to use with my old rubber?

No, the rubber of the Tough Case will not fit inside the Slim Case. Each option has a different shape and cannot be used with one another.

I made a mistake in my order or address, what should I do?

If you made a mistake in your order, please get in touch with us as soon as possible. In most cases, we’ll be able to make the required change to your order before it goes into production or change your address before it ships.

If your order has already shipped to the wrong address, the only thing that can be done is to wait for Canada Post to return your order to us so that we can resend it to the correct address.

What is the difference between Tough and Slim cases?

Please check our page "Our Cases" to learn more about our products!

Where are your products made?

All our products are made in Canada. We use premium materials to ensure you get the best of both worlds: design and quality!

How do gift cards work?

We send all our gift cards via email. You can then print out the specially formatted email to give as a gift to your friends or loved ones.

STILL HAVE ANY QUESTIONS?

 

info@kasemedesign.com